Terms of Service
These terms apply to every organisation that uses VSRDN to buy, and to every vendor that uses the vendor portal to sell. By creating an account or using the service, you agree to them.
01The service
VSRDN is software for purchase requests, RFQs and tenders, quote comparison, purchase orders, vendor onboarding, three-way invoice matching and spend reporting. It supports your purchase decisions. It does not make them, and it is not a party to any contract between a buyer and a vendor.
02Accounts and seats
- A customer account is opened by an authorised person of the buying organisation.
- Buyer seats are assigned to named users who run RFQs, raise POs or clear invoices. Seats may not be shared.
- Requesters, approvers, stores users and vendor users do not need a paid seat.
- You are responsible for keeping login credentials confidential and for actions taken under your account.
03Free trial
The free trial lasts 30 days and covers up to 10 buyers and unlimited vendors. At the end of the trial you can choose a paid plan. If you do not, the account becomes read-only and your data remains available for export for 30 days.
04Fair use of tenders
To keep every tender fair for buyers and vendors, users agree not to:
- Attempt to view, infer or disclose sealed bids before an RFQ closes.
- Share one vendor's bid, prices or documents with another vendor.
- Create fictitious vendors, bids or invoices, or split purchases to avoid approval limits.
- Submit false GST, PAN, bank or MSME information.
05Decisions and AI output
The AI Quote Comparator presents calculations, flags and summaries based on the bids received and your own records. Estimates are labelled as estimates. The selection of vendors, approval of POs and release of payments remain the decision and responsibility of the customer's authorised users.
06Your data
Customers own the purchase data they enter, and vendors own the documents they upload. You grant us the right to process this data only to provide and improve the service as described in the Privacy Policy. You can export your data at any time.
07Fees and billing
Paid plans are charged per buyer seat per month, billed monthly or annually in advance in US dollars, excluding applicable taxes. Added seats are charged pro rata. Refunds are covered by the Refund Policy.
08Availability and support
We work to keep the service available at all times and schedule maintenance outside business hours where possible. Support is provided by email on every plan, with chat on Limited Tender and a dedicated specialist on Open Tender.
09Suspension and termination
You can close your account at any time. We may suspend access for non-payment or for misuse that threatens the fairness of tenders, the security of the service or other customers, after notice where practical.
10Liability
The service is provided with reasonable skill and care. To the extent permitted by law, our total liability for any claim is limited to the fees paid for the service in the 12 months before the claim, and we are not liable for indirect losses or for purchase decisions made by users.
11Governing law
These terms are governed by the laws of India, and the courts of India have jurisdiction.